20/7 20:00 update
Cotai Water Jet will resume its services after Typhoon Signal 8 is lowered both Hong Kong and Macau.
The sailing service of each route on 20th July is as below:
Hong Kong (Sheung Wan) to Macau (Taipa) : 22:30
Macau (Taipa) to Hong Kong (Sheung Wan): 23:59
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19/7 19:15 update
Hong Kong will issue Typhoon Signal No. 8 at July, 20, 00:20am, all Cotai Water Jet's sailing will be suspended after the last sailing today (19,July):
The last sailing from Hong Kong (Sheung Wan) to Macau Taipa is at 21:30;
The last sailing from Macau Taipa to Hong Kong (Sheung Wan) is at 23:15.
Please stay tuned to Cotai Water Jet's Facebook, official website, or App for resumption of service.
Cotai Water Jet official website
www.cotaiwaterjet.com
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Typhoon Signal No. 3 is in effect in Hong Kong or Macao. Cotai Water Jet maintains normal operation between Hong Kong and Macao.
If typhoon signal no. 8 or higher is hoisted, all sailings will be suspended.
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
Typhoon Signal 3 |
Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal :
1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices, Cotai Water Jet Official Website or Cotai Water Jet Smartphone Apps can process reschedule at Cotai Water Jet Terminal Ticketing Offices.
2. Ticket purchased via CotaiTravel, Travel Agents or Macau Hotels should be rescheduled through the travel agent or hotel where the original booking was made. This is restricted by terms and conditions of the agents. Additionally, ticket rescheduling can also be processed at Cotai Water Jet Terminal Ticketing Offices.
3. Ticket redeemed through travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club can process reschedule. Ticket rescheduling can be processed at Cotai Water Jet Terminal Ticketing Offices.
Reschedule request must be done within 7 days upon initial sailing date. Reschedule sailing departure date must be within 45 days upon initial sailing date. Reschedule ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded.
When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted,Cotai Water Jet may suspend service for safety reasons. Passengers affected by this cancellation could follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets. |
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Typhoon Signal 8 or above |
Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above:
1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices, Cotai Water Jet Official Website or Cotai Water Jet Smartphone Apps can apply for refund (apply to particular ticket types) or reschedule at Cotai Water Jet Terminal Ticketing Office.
2. Ticket purchased through CotaiTravel, ticket reschedule is available at either CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel.
3. Ticket redeemed through travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club can process reschedule , refund is not applicable. Ticket rescheduling can be processed at Cotai Water Jet Terminal Ticketing Offices.
Refund (apply to particular ticket types) or reschedule ticket request must be done within 30 days upon initial sailing date. Reschedule sailing departure date must be within 45 days upon initial sailing date. Reschedule ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded.
4. Tickets booked via Cotai Water Jet Official Website or Cotai Water Jet Smartphone Apps and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days(upon initial sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can request a refund at the Cotai Water Jet Terminal Ticketing Offices.
5. Tickets purchased through travel agents can have rescheduling or refunds processed by the original booking agent, subject to their terms and conditions. Additionally, passengers are allowed to reschedule at the Cotai Water Jet Terminal Ticketing Office. |